Troubleshooting [V7]

Session Detail:    Classroom, Virtual 5 Day

This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.


This course requires completion of one of the following prerequisites:

  • VMware vSphere: Fast Track [V6.x] or [V7]
  • VMware vSphere: Install, Configure, Manage [V6.x] or [V7]
  • VMware vSphere: Optimize and Scale [V6.x] or [V7]
  • Equivalent knowledge and administration experience with ESXi and vCenter Server
  • Experience in working with a command-line interface is highly recommended.

Who Can Benefit

  • System administrators
  • System integrators

Session Outline

Class Outline

Module 1: Course Introduction

  • Lesson 1: Introductions and course logistics
  • Lesson 2: Course objectives

Module 2: Introduction to Troubleshooting

  • Lesson 1: Define the scope of troubleshooting
  • Lesson 2: Use a structured approach to solve configuration and operational problems
  • Lesson 3: Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

Module 3: Troubleshooting Tools

  • Lesson 1: Use command-line tools (such as Linux commands, vSphere CLI, ESXCLI) to identify and troubleshoot vSphere problems
  • Lesson 2: Identify important vSphere log files and interpret the log file contents

Module 4: Troubleshooting Virtual Networking

  • Lesson 1: Analyze and resolve standard switch and distributed switch problems
  • Lesson 2: Analyze virtual machine connectivity problems and fix them
  • Lesson 3: Examine common management network connectivity problems and restore configurations

Module 5: Troubleshooting Storage

  • Lesson 1: Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems
  • Lesson 2: Analyze and resolve common VM snapshot problems
  • Lesson 3: Identify multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) events and resolve these problems

Module 6: Troubleshooting vSphere Clusters

  • Lesson 1: Identify and recover from problems related to vSphere HA
  • Lesson 2: Analyze and resolve VMware vSphere® vMotion® configuration and operational problems
  • Lesson 3: Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

Module 7: Troubleshooting Virtual Machines

  • Lesson 1: Identify possible causes and resolve virtual machine power-on problems
  • Lesson 2: Troubleshoot virtual machine connection state problems
  • Lesson 3: Resolve problems seen during VMware Tools™ installations

Module 8: Troubleshooting vCenter Server and ESXi

  • Lesson 1: Analyze and fix problems with vCenter Server services
  • Lesson 2: Analyze and fix vCenter Server database problems
  • Lesson 3: Examine ESXi host and vCenter Server failure scenarios and resolve the problems

Need to train your team?

All of our sessions can be customized to meet your team’s specific need. Build the perfect program by picking and choosing topics from any of the courses in our catalog. A personalized private session gives you the ultimate flexibility and helps maximize your team’s valuable time!

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Troubleshooting [V7]

5 Day
Classroom, Virtual


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