Supporting Windows 8.1

Session Detail:    Classroom 5 Day

NOTE: Students that activate this Digital-Only MOC course in Skillpipe between March 20 June 1st will automatically receive Windows 10 MVA Workshop content (English Only) in their Skillpipe library, at time of release (approx. Mid-October 2015). For further details see Campaign Factory.

Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools., and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.

NOTE: This course is based on Windows 8.1 Enterprise Edition with domain services provided by Windows Server 2012 R2.
Windows SkyDrive is used as part of the lab for this course, which may not be available in all countries. Please confirm with your Microsoft training provider that this cloud service is available in your area. Training Providers, please reference the course setup guide for more details


Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

Who Can Benefit

This course is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.EDSTs must combine technical expertise with problem-solving and decision-making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices, and physically making changes to user devices or re-images as required. The secondary audience for this course can include students preparing to take exams 70-688.

Session Outline

Class Outline

Module 1: Implementing a Troubleshooting Methodology

  • Lesson 1: Overview of Windows 8.1
  • Lesson 2: Overview of Troubleshooting Steps

After completing this module, students will be able to:

  • Describe Windows 8.1
  • Describe a typical troubleshooting methodology and apply it to troubleshooting Windows 8.1

Module 2: Troubleshooting Startup Issues

  • Lesson 1: Overview of the Windows 8.1 Startup Recovery Environment
  • Lesson 2: Troubleshooting Startup Settings
  • Lesson 3: Troubleshooting Operating System Services Issues
  • Lesson 4: Recovering BitLocker-Protected Drives

After completing this module, students will be able to:

  • Describe the Windows8.1 startup architecture
  • Optimize and troubleshoot startup settings
  • Troubleshoot Windows 8.1 operating system services
  • Recover drives encrypted with BitLocker Drive Encryption

Module 3: Troubleshooting Hardware and Device Drivers

  • Lesson 1: Overview of Hardware Troubleshooting
  • Lesson 2: Troubleshooting Physical Failures
  • Lesson 3: Troubleshooting Device Driver Failures
  • Lesson 4: Monitoring Reliability
  • Lesson 5: Configuring the Registry

After completing this module, students will be able to:

  • Describe the process for troubleshooting hardware
  • Troubleshoot physical hardware failures
  • Troubleshoot hardware device drivers
  • Monitor Windows 8.1 reliability
  • Configure the Windows 8.1 registry

Module 4: Troubleshooting Remote Computers


  • Lesson 1: Using Remote Desktop
  • Lesson 2: Using Remote Assistance
  • Lesson 3: Remoting with Windows PowerShell

After completing this module, students will be able to:

  • Use Remote Desktop to manage remote computers
  • Use Windows Remote Assistance to manage remote computers
  • Use Windows PowerShell remoting to manage remote computers


Module 5: Resolving Network Connectivity Issues

  • Lesson 1: Determining Network Settings
  • Lesson 2: Troubleshooting Network Connectivity Issues

After completing this module, students will be able to:

  • Determine the network configuration of client computers
  • Troubleshoot network connections

Module 6: Troubleshooting Group Policy

  • Lesson 1: Overview of Group Policy Application
  • Lesson 2: Resolving Client Configuration Failures and GPO Application Issues

After completing this module, students will be able to:

  • Describe how GPOs are applied to computers
  • Resolve client-side configuration failures and GPO application issues

Module 7: Troubleshooting User Settings

  • Lesson 1: Troubleshooting Sign-in Issues
  • Lesson 2: Troubleshooting the Application of User Settings

After completing this module, students will be able to:

  • Troubleshoot user sign-in issues
  • Troubleshoot the application of user desktop settings

Module 8: Configuring and Troubleshooting Remote Connectivity

  • Lesson 1: Troubleshooting VPN Connectivity Issues
  • Lesson 2: Troubleshooting NAP Issues
  • Lesson 3: Troubleshooting DirectAccess

After completing this module, students will be able to:

  • Troubleshoot VPN connections
  • Troubleshoot NAP
  • Configure and troubleshoot DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain

  • Lesson 1: Troubleshooting File Access Issues
  • Lesson 2: Troubleshooting File Permissions Issues
  • Lesson 3: Troubleshooting Printer Access Issues

After completing this module, students will be able to:

  • Troubleshoot file access issues
  • Troubleshoot file permissions issues
  • Troubleshoot printer access issues

Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Lesson 1: Configuring Workplace Join
  • Lesson 2: Configuring and Troubleshooting Work Folders
  • Lesson 3: Configuring and Troubleshooting OneDrive Access

After completing this module, students will be able to:

  • Configure Workplace Join
  • Configure and troubleshoot Work Folders
  • Configure and troubleshoot Microsoft OneDrive access

Module 11: Troubleshooting Applications


  • Lesson 1: Troubleshooting Desktop App Installation Issues
  • Lesson 2: Troubleshooting Desktop Apps
  • Lesson 3: Managing Windows Store Apps
  • Lesson 4: Troubleshooting Internet Explorer
  • Lesson 5: Implementing Client Hyper-V

After completing this module, students will be able to:

  • Troubleshoot desktop app installation
  • Troubleshoot desktop app compatibility
  • Manage Windows Store apps
  • Troubleshoot Internet Explorer
  • Implement Client Hyper-V


Module 12: Maintaining Windows 8.1

  • Lesson 1: Managing Windows Activation
  • Lesson 2: Monitoring and Configuring Performance Options in Windows 8.1
  • Lesson 3: Protecting Windows 8.1 from Malware and Viruses
  • Lesson 4: Applying Application and Windows Updates

After completing this module, students will be able to:

  • Manage Windows volume activation
  • Monitor and configure performance options in Windows 8.1
  • Protect Windows 8.1 from malicious software and viruses
  • Update Windows 8.1

Module 13: Recovering Windows 8.1

  • Lesson 1: File Recovery in Windows 8.1
  • Lesson 2: Recovery Options in Windows 8.1

After completing this module, students will be able to:

  • Recover files in Windows 8.1
  • Recover a computer running Windows 8.1

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Supporting Windows 8.1

5 Day


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