Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging

Session Detail:    Classroom 3 Day

This course provides information on planning and managing Microsoft Exchange Server 2010 Unified Messaging (UM) deployments. The course addresses such topics as new features, upgrading from Microsoft Exchange Server 2007 UM to Exchange 2010 UM, Microsoft Office Communications Server 2007 integration, and tools and processes to support Unified Messaging planning, installation/setup, and implementation.

Prerequisites

To benefit from this course, students must have:

  • A thorough understanding of ExchangeServer2007 Unified Messaging features and functionality.
  • An understanding of how to install and setup the ExchangeServer 2010 Unified Messaging role.
  • General familiarity with Office Communications Server 2007 R2.

Who Can Benefit

This course is intended for customers who have a prior understanding of Exchange Server 2007 Unified Messaging features and functionality. The course is also targeted at early adopters of Exchange Server 2010 who need information on new features, deployment concerns, prerequisites, and best practices. This includes Consultants, Architects, and IT Professionals in the field who need detailed information on the tools and processes available to support Exchange Unified Messaging.

Session Outline

Class Outline

Module 1: Overview of Exchange Server 2010 Unified Messaging

  • Lesson 1: Introduction to Exchange Server 2010 Unified Messaging
  • Lesson 2: Overview of Changes to Unified Messaging in Exchange Server 2010
  • Lesson 3: Arbitration Mailbox
  • Lesson 4: Improved Name Resolution

After completing this module, students will be able to:

  • Describe the new and enhanced UM features in Exchange Server 2010
  • Explain the benefits of these new features
  • Describe the purpose of the new Arbitration Mailbox feature in ExchangeServer 2010
  • Explain how name resolution has been improved in ExchangeServer 2010

 

Module 2: Exchange Server 2010 Unified Messaging Architecture

  • Lesson 1: ExchangeServer 2010 Unified Messaging Server Topologies
  • Lesson 2: ExchangeServer 2010 Unified Messaging Logical Design
  • Lesson 3: ExchangeServer 2010 Unified Messaging Server Capacity Planning
  • Lesson 4: ExchangeServer 2010 Unified Messaging Availability
  • Lesson 5: VoIP Gateway Capacity Planning and Ports Calculation
  • Lesson 6: ExchangeServer 2010 Unified Messaging Audio Codecs

After completing this module, students will be able to:

  • Explain the role of the Unified Messaging server in the overall ExchangeServer 2010 architecture
  • Describe the various UM server topologies that can be deployed
  • Plan your UM server implementation to meet your capacity needs
  • Plan your UM server implementation to meet your availability needs
  • Explain the role of audio codecs in an ExchangeServer 2010 Unified Messaging solution
  • Describe key components of the ExchangeServer 2010 Unified Messaging logical design

 

Module 3: Exchange Server 2010 Unified Messaging Setup and Language Support

  • Lesson 1 Changes in ExchangeServer 2010 Unified Messaging Setup
  • Lesson 2: Installing the ExchangeServer 2010 Unified Messaging Server Role
  • Lesson 3: Internationalization

After completing this module, students will be able to:

  • Describe changes to UM server setup in ExchangeServer 2010
  • Explain what has changed in language support between ExchangeServer2007 and ExchangeServer 2010 Unified Messaging
  • Install and remove additional language packs
  • Describe the impact of removing a language pack that is currently being used by a dial plan
  • Troubleshoot basic language pack related issues

Module 4: Upgrading Exchange Server 2007 to Exchange Server 2010 Unified Messaging

  • Lesson 1: Upgrade Requirements and Scenarios
  • Lesson 2: Adding an ExchangeServer 2010 UM Server to an Existing ExchangeServer2007 UM Environment
  • Lesson 3: Call Flow After Introducing an ExchangeServer 2010 Unified Messaging Server
  • Lesson 4: Migration Issues

After completing this module, students will be able to:

  • Describe the requirements for upgrading ExchangeServer2007 Unified Messaging to ExchangeServer 2010 Unified Messaging
  • Add an Exchange Server 2010 UM server to an existing Exchange Server 2007 UM environment
  • Explain different call-flow scenarios after introducing an ExchangeServer 2010 UM server and how to troubleshoot them

Module 5: Call Answering Rules

  • Lesson 1: Call Answering Rules Overview
  • Lesson 2: Administering Call Answering Rules
  • Lesson 3: Troubleshooting Issues with Call Answering Rules

After completing this module, students will be able to:

  • Describe the Call Answering Rules feature and the scenarios that it supports
  • Administer Call Answering Rules
  • Troubleshoot issues with Call Answering Rules

Module 6: Voice Mail Preview

  • Lesson 1: What Is Voice Mail Preview?
  • Lesson 2: Voice Mail Preview User Administration and Experience

After completing this module, students will be able to:

  • Describe the benefits of Voice Mail Preview
  • Describe the architecture of Voice Mail Preview
  • Enable Voice Mail Preview for users
  • Understand common Voice Mail Preview failure scenarios

Module 7: Protected Voice Mail

  • Lesson 1: Overview of Protected Voice Mail
  • Lesson 2: Active Directory Rights Management Service
  • Lesson 3: Supported Protected Voice Mail Operations
  • Lesson 4: Implementing Protected Voice Mail

After completing this module, students will be able to:

  • Describe the features and benefits of Protected Voice Mail
  • Understand the role of Microsoft ActiveDirectory Rights Management (ADRMS) in Protected Voice Mail
  • Describe supported Protected Voice Mail scenarios
  • Implement Protected Voice Mail

Module 8: Message Waiting Indicator

  • Lesson 1: Overview of Message Waiting Indicator
  • Lesson 2: Configuring Message Waiting Indicator
  • Lesson 3: Message Waiting Indicator Design and Support Issues

After completing this module, students will be able to:

  • Explain how the Message Waiting Indicator feature functions in ExchangeServer 2010
  • Configure MessageWaitingIndicator settings
  • Understand common MessageWaitingIndicator implementation and support considerations

Module 9: Faxing with Exchange Server 2010 Unified Messaging

  • Lesson 1: Overview of Faxing with ExchangeServer 2010 Unified Messaging
  • Lesson 2: Configuring ExchangeServer 2010 Unified Messaging Faxing

After completing this module, students will be able to:

  • Understand differences in fax functionality between ExchangeServer2007 Unified Messaging and ExchangeServer 2010 Unified Messaging
  • Describe Unified Messaging fax call flow and its underlying logic
  • Administer Unified Messaging fax functionality in ExchangeServer 2010

Module 10: Integrating Office Communications Server 2007 R2 with Exchange Server 2010 Unified Messaging

 

  • Lesson 1: ExchangeServer 2010 Unified Messaging and Office Communications Server2007R2 Integration
  • Lesson 2: ExchangeServer 2010 Unified Messaging Integration with Office Communications Server2007R2 Enterprise Voice
  • Lesson 3: Office Communications Server2007R2 Integration with Outlook Web App

After completing this module, students will be able to:

  • Describe the principal Microsoft ExchangeServer 2010 Unified Messaging Office Communications Server2007R2 integration scenarios
  • Explain the steps for deploying an integrated ExchangeServer 2010 Office Communications Server2007R2 Enterprise Voice solution
  • Describe Office Communications Server2007R2 instant messaging (IM) integration with Outlook Web App (OWA)

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Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging

3 Day
Classroom

$2,295.00

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