Enterprise Voice and Online Services with Microsoft Lync Server 2013

Session Detail:    Classroom 5 Day

This five-day instructor-led course teaches how to design and configure Enterprise Voice and Online Services in Microsoft Lync Server 2013. This course will provide you with the knowledge and skills to configure and manage a Lync Server 15 on premises, in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your Lync server deployment. This course helps the student prepare for Exam 70-337.


Before attending this course, students must have:

  • Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.
  • Completed Course 20336, Core Solutions of Microsoft Lync Server 2013 or equivalent knowledge of deploying Lync Server 2013 or Lync Online.
  • Experience deploying Lync clients, including end user and common area devices.
  • Familiarity with security, networking and high availability concepts.
  • Experience with monitoring and troubleshooting on Windows Server.
  • Understanding of Active Directory Domain Services (AD DS).
  • Experience managing an application remotely using Windows PowerShell 2.0 or newer.

Who Can Benefit

This course is intended for IT Consultants and Telecommunications consulting professionals with at least three months experience designing, planning, deploying, and maintaining solutions for unified communications (UC) with particular emphasis on enterprise voice over Internet protocol (VOIP). The student should be able to translate business requirements into technical architecture and design for a UC solution. The student should also have basic Windows Server 2012 navigation skills.

Session Outline

Class Outline

Module 1: Voice Architecture

  • Lesson 1: Architecture and Server Roles
  • Lesson 2: Voice Features of Lync Server 2013
  • Lesson 3: Site Topologies

After completing this module, students will be able to:

  • Describe the Enterprise Voice features and capabilities of Lync Server 2013
  • Explain Enterprise Voice architecture and server roles of Lync Server 2013
  • Define site topologies for an Enterprise Voice deployment

Module 2: Configuring Basic Enterprise Voice Functionality

  • Lesson 1: Introduction to Lync Voice Routing
  • Lesson 2: Configuring Enterprise Voice
  • Lesson 3: Defining Voice Policies
  • Lesson 4: Assigning DID Numbers
  • Lesson 5: How to Design a Dial Plan

After completing this module, students will be able to:

  • Create phone number normalization rules based on enterprise dialing habits
  • Define enterprise voice topology by using Topology Builder
  • Design and configure a dial plan
  • Configure voice policies and routes
  • Manage voice features for users

Module 3: Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013


  • Lesson 1: Overview of Exchange 2013 Unified Messaging
  • Lesson 2: Integrating Unified Messaging with Lync Server 2013

After completing this module, students will be able to:

  • Understand how Lync Server 2013 integrates with Exchange Server 2013 UM
  • Plan for Exchange Server UM requirements
  • Configure Lync Server 2013 to work with Exchange Server 2013 UM


Module 4: Voice Applications

  • Lesson 1: Call Park Service
  • Lesson 2: Managing Calls to Unassigned Numbers
  • Lesson 3: PSTN Conferencing
  • Lesson 4: Overview of Response Group Services
  • Lesson 5: Implementing Response Group Services

After completing this module, students will be able to:

  • Describe the purpose of Call Park
  • Explain the Unassigned Number feature
  • Describe PSTN conferencing
  • Describe Response Group Services
  • Describe the components of Response Group Services

Module 5: Configuring and Deploying Emergency Calling

  • Lesson 1: Introducing Location Information Server
  • Lesson 2: Overview of Setup and Call Flow
  • Lesson 3: Designing Location Policies
  • Lesson 4: Implementing LIS
  • Lesson 5: Address Discovery
  • Lesson 6: User Experience

After completing this module, students will be able to:

  • Describe Location Information Service (LIS)
  • Understand how to set up and implement E9-1-1
  • Design Location policies for an E9-1-1 implementation
  • Configure LIS
  • Understand how location discovery works
  • Describe the process when a user makes an emergency call

Module 6: PSTN Integration

  • Lesson 1: Connecting to the PSTN
  • Lesson 2: Connecting to the Existing PBX
  • Lesson 3: M:N Interworking Routing
  • Lesson 4: Call Routing Reliability

After completing this module, students will be able to:

  • Connect Lync to the PSTN
  • Implement M:N interworking routing
  • Define a reliable route for calls by using the PSTN
  • Identify Auxiliary Calling Information passed during call forwarding

Module 7: Lync Server 2013 and Networking

  • Lesson 1: Planning for Media Requirements
  • Lesson 2: Call Admission Control
  • Lesson 3: Planning for Call Admission Control
  • Lesson 4: Media Bypass

After completing this module, you students be able to:

  • Enable Lync Server 2013 for QoS
  • Enable Call Admission Control
  • Create network inter-site policies
  • Enable media bypass

Module 8: Phones and Devices

  • Lesson 1: Introduction to Phones and Devices
  • Lesson 2: Device Deployment
  • Lesson 3: Lync Server 2013 Phone Management
  • Lesson 4: Analog Device Support

After completing this module, students will be able to

  • Understand the differences between the different types of Lync phones
  • Recommend phones for information workers, conference rooms and common areas
  • Set up, configure, and manage Lync Phone Edition and compatible devices
  • Configure voice policies for common area phones
  • Deploy and support analog phone devices

Module 9: Lync Online Configuration and Migration

  • Lesson 1: Office 365 Architecture
  • Lesson 2: Deploying Lync Online
  • Lesson 3: Lync Hybrid Scenarios

After completing this module, students will be able to:

  • Deploy Lync Online
  • Synchronize on-premises Active Directory and Microsoft Online Services Directory using Microsoft Online Services Directory Synchronization tool
  • Describe options for deploying Lync in a hybrid environment
  • Configure Lync split domain

Module 10: Quality of Experience

  • Lesson 1: Voice Quality Concepts
  • Lesson 2: Exploring Lync Monitoring Server Components
  • Lesson 3: Exploring Lync Monitoring Server Reports
  • Lesson 4: RTP and RTCP Collected Information

After completing this module, students will be able to:

  • Understand requirements for installing Monitoring server
  • Identify different built-in reports
  • Describe each matrix available in the reports
  • Review Quality of Service reports

Module 11: Voice Resiliency

  • Lesson 1: Voice Resiliency in Lync Server 2013
  • Lesson 2: Lync Pool Resilience
  • Lesson 3: Branch Office Resilience

After completing this module, students will be able to:

  • Understand the resiliency challenges related to Lync Enterprise Voice
  • Describe the different Lync Server 2013 features that improve voice resiliency
  • Design and deploy Branch office resiliency improvements
  • Understand client behavior for different outage scenarios

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Enterprise Voice and Online Services with Microsoft Lync Server 2013

5 Day


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