Deploying Voice Workload for Skype for Business Online and Server 2015

Session Detail:    Classroom 5 Day

This five-day instructor-led course teaches how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015. This course will provide you with the knowledge and skills to configure and manage Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector, and on-premises Enterprise Voice. This course will also provide procedures, guidelines, best practices, and other important considerations that will help you implement, optimize and troubleshoot Skype for Business Online and Skype for Business Server 2015 voice solutions. This course helps students prepare for Microsoft Exam 70-333 Deploying Enterprise Voice with Skype for Business 2015.

Prerequisites

  • Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios.
  • Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery.
  • Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)).
  • Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
  • Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.
  • Knowledge of the following technologies: Windows, Windows Server and Hyper-V, QoS, TCP/IP, network load balancing, PowerShell, understanding of Session Initiation Protocol (SIP) (basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects, and common private branch exchange (PBX) deployment architectures.

Who Can Benefit

This course is intended for IT consultants and telecommunications professionals who design, plan, deploy, and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions. It is also intended for support staff in charge of maintaining UC solutions. The student should be familiar with Skype for Business Server 2015 or Lync Server 2013 technologies and the telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.

Session Outline

Class Outline

Module 1: Introduction to Voice Workloads

  • Lesson 1: Voice Overview
  • Lesson 2: Designing Voice Workloads
  • Lesson 3: Skype for Business Ecosystem
  • Lesson 4: SIP Basics and Routing

After completing this module, students will be able to:

  • Describe the different options available across various possible voice architectures with Skype for Business Server 2015 and Skype for Business Online
  • Explain how cloud technologies are changing the design, deployment, and management of voice architectures
  • Relate their prior experience to what they will learn throughout the course

Module 2: Assess Network and Voice Deployment Options

  • Lesson 1: Network Planning and Assessment
  • Lesson 2: Skype for Business Features and Functionality
  • Lesson 3: Plan your Cloud PBX Solution

After completing this module, students will be able to:

  • Describe the phases of network assessment
  • Identify Skype for Business Online plans
  • Describe the supported voice architectures
  • Choose a voice architecture for a given scenario

Module 3: Split Domain Configuration

  • Lesson 1: Split Domain Overview
  • Lesson 2: Split Domain Requirements
  • Lesson 3: Split Domain Deployments
  • Lesson 4: User Provisions and Migration
  • Lesson 5: Troubleshooting Split Domain Related Issues

After completing this module, students will be able to deploy and configure an environment where users of a domain are split between using Skype for Business Server 2015 and Skype for Business Online.

Module 4: Cloud PBX with PSTN Calling and Conferencing

  • Lesson 1: Cloud PBX with PSTN Calling Features
  • Lesson 2: PSTN Conferencing and Meeting Features
  • Lesson 3: Skype for Business Server 2015 Dial-in Conferencing

After completing this module, students will be able to:

  • Describe Cloud PBX with PSTN Calling features and conferencing
  • Deploy and configure conference and meeting features
  • Deploy and configure PSTN Conferencing

Module 5: Enterprise Voice (On-Premises)

  • Lesson 1: Designing Enterprise Voice
  • Lesson 2: Configuring Enterprise Voice
  • Lesson 3: Voice Routing
  • Lesson 4: Assigning Phone Numbers
  • Lesson 5: Client Configuration
  • Lesson 6: Unified Messaging

After completing this module, students will be able to:

  • Design and implement Skype for Business Enterprise Voice
  • Configure Enterprise Voice settings, including dial plans, voice policy, PSTN usage, voice routes, trunks, and numbering plans for DID and extensions
  • Describe Skype for Business Voice Routing
  • Integrate Exchange Unified Messaging with Skype for Business Server 2015.
  • Configure Skype for Business client voice features

Module 6: PSTN Connectivity

  • Lesson 1: Connecting to the PSTN
  • Lesson 2: Connecting to the Existing PBX
  • Lesson 3: M:N Interworking Routing
  • Lesson 4: Call Routing Reliability
  • Lesson 5: Call via Work
  • Lesson 6: Shared Line Appearance
  • Lesson 7: IP Phones
  • Lesson 8: Room Systems
  • Lesson 9: Mobile

After completing this module, students will be able to:

  • Plan for the Mediation Server role
  • Connect Skype for Business Server 2015 to the PSTN
  • Implement M:N interworking routing
  • Define a reliable route for calls by using the PSTN
  • Describe Call via Work
  • Describe Shared Line Appearance

Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment

  • Lesson 1: Call Flows and Manageability

After completing this module, students will be able to:

  • * Explain Cloud PBX with On-Premises PSTN Connectivity architectures and scenarios

Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition

  • Lesson 1: Introduction to Cloud Connector Edition
  • Lesson 2: Planning PSTN Connectivity via Cloud Connector Edition
  • Lesson 3: Deploying Cloud Connector Edition

After completing this module, students will be able to:

  • Know when Cloud Connector Edition is the right solution for an organization
  • Identify Cloud Connector Edition requirements
  • Deploy and manage Cloud Connector Edition

Module 9: Enhanced Calling Features and Device Requirements

  • Lesson 1: Call Park Service
  • Lesson 2: Managing Calls to Unassigned Numbers
  • Lesson 3: Delegation and Private Lines
  • Lesson 4: Response Group Services
  • Lesson 5: Location Information Services and E9-1-1

After completing this module, students will be able to:

  • Explain the various voice features
  • Configure calling features that extend Skype for Business Enterprise Voice functionality
  • Configure call distribution with response groups
  • Make devices location aware with Location Information Service
  • Manage devices in Skype for Business Server 2015

Module 10: Network Requirements

  • Lesson 1: Media Stacks
  • Lesson 2: Traffic Modeling
  • Lesson 3: Quality of Service
  • Lesson 4: Software-Defined Networking
  • Lesson 5: Overview of Call Admission Control
  • Lesson 6: Implementing Call Admission Control
  • Lesson 7: Software-Defined Networking

After completing this module, students will be able to:

  • Explain the media stacks available for Skype for Business Server 2015 and Skype for Business Online
  • Plan for network consumption
  • Optimize voice communications on a network
  • Implement bandwidth-optimizing technologies such as call admission control (CAC), quality of service (QoS), and software-defined networks (SDN)

Module 11: Monitoring and Maintaining Voice Quality

  • Lesson 1: Call Quality Methodology
  • Lesson 2: Call Quality Dashboard
  • Lesson 3: Monitoring Tools
  • Lesson 4: Usage Reports and Monitoring

After completing this module, students will be able to:

  • Leverage the Call Quality Methodology (CQM) and monitoring tools
  • Effectively define and assert call quality

Module 12: Voice Troubleshooting

  • Lesson 1: Troubleshooting Call Quality
  • Lesson 2: Troubleshooting Scenarios
  • Lesson 3: Troubleshooting Skype for Business Online Voice
  • Lesson 4: Troubleshooting IP Phones

After completing this module, students will be able to:

  • Troubleshoot call quality
  • Identify troubleshooting tools
  • Identify troubleshooting scenarios
  • Use troubleshooting methodology to research, diagnose, and remediate call quality issues
  • Troubleshoot common Skype for Business Online client issues
  • Troubleshoot IP Phones

Need to train your team?

All of our sessions can be customized to meet your team’s specific need. Build the perfect program by picking and choosing topics from any of the courses in our catalog. A personalized private session gives you the ultimate flexibility and helps maximize your team’s valuable time!

Requesting Team Training
DateTimeTypePriceAdd To Cart

Deploying Voice Workload for Skype for Business Online and Server 2015

5 Day
Classroom

$3,095.00

Chat with a Coach

Chat with a Coach

Have a more immediate need? Why spend the next hour searching online for answers when you can spend just 15 minutes with one of our experts and get accurate and personalized answers to all of your questions. 

$9.99 | 15 Minutes

Book Now