Customer Engagement Core (MB-200)

Session Detail:    Classroom, Virtual 5 Day

The Microsoft Power Platform helps organizations optimize their operations by automating routine tasks and standardizing best practices. This training provides a high-level overview of the capabilities of Microsoft Dynamics 365 and the Power Platform and provides a foundation for other Microsoft Dynamics 365 and Power Platform training offerings.


This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.

Who Can Benefit

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Session Outline

Class Outline

Module 1: Power Platform Applications

  • Lesson 1: Platform Overview
  • Lesson 2: Data Modeling
  • Lesson 3: Model-Driven Apps
  • Lesson 4: Canvas Apps
  • Lesson 5: Security

Module 2: Power Platform Automation

  • Lesson 1: Platform Automation Overview
  • Lesson 2: Business Rules
  • Lesson 3: Workflows
  • Lesson 4: Microsoft Flows
  • Lesson 5: Business Process Flows

Module 3: Power Platform Integrations

  • Lesson 1: Introduction to Integrations
  • Lesson 2: Integration with Office
  • Lesson 3: Managing Data

Module 4: Power Platform Test and Deploy

  • Lesson 1: Manage Instances and Applications
  • Lesson 2: Manage Solutions
  • Lesson 3: Additional Deployment Considerations
  • Lesson 4: Documentation and Testing

Need to train your team?

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Customer Engagement Core (MB-200)

5 Day
Classroom, Virtual


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