Session Detail: Virtual 5 Day
Gain the knowledge to assemble personal computer (PC) components to customer requirements and install, configure and maintain PCs, mobile devices and end-user software in this 5-day CompTIA A+ (220-1001) certification training course. Students will acquire a solid understanding of the basic networking and current security requirements such as diagnosis, resolution and documentation of common hardware issues, troubleshooting and customer support. Students will also explore virtualization concepts, hardware and network troubleshooting, understand desktop imagining procedures and software deployment throughout this in-depth course.
About this Course
The CompTIA A+ (Exam 220-1001) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ Certification Exam: Core 1 Objectives EXAM NUMBER: CORE 1 (220-1001) in order to become a CompTIA A+ Certified Professional.
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-1001 Certification Exam.
At Course Completion
After completion of this course, students will be able to…
- Identify networking and security fundamentals.
- Identify the operational procedures that should be followed by professional PC technicians.
- Install and configure Microsoft Windows.
- Optimize and maintain Microsoft Windows.
- Work with other operating systems.
- Identify network technologies.
- Configure networking capabilities.
- Support mobile digital devices.
- Identify security threats, vulnerabilities, and controls.
- Implement security controls.
- Troubleshoot system-wide issues.
To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.
The prerequisites for this course differ significantly from the prerequisites for the CompTIA certification exams. For the most up-to-date information about the exam prerequisites: CompTIA Exam Objectives.
Lesson 1: Operating Systems
- Common operating system types and their purposes
- Microsoft Windows versions
- OS installation considerations and upgrade methods
- Microsoft command line tools
- Microsoft operating system features and tools
- Microsoft Windows Control Panel utilities
- Installation and configuration concepts
- Microsoft Windows networking on a Client/desktop
- Mac OS and Linux client/desktop operating systems
Lesson 2: Security
- Physical security measures
- Logical security concepts
- Wireless security protocols and authentication methods
- Detect, remove, and prevent malware using appropriate tools and methods
- Social engineering, threats, and vulnerabilities
- Microsoft Windows OS security settings
- Best practices to secure a workstation
- Methods for securing mobile devices
- Appropriate data destruction and disposal methods
- Configure security on SOHO wireless and wired networks
Lesson 3: Software Troubleshooting
- Troubleshooting Microsoft Windows OS problems
- Troubleshoot and resolve PC security issues
- Best practice procedures for malware removal
- Mobile OS and application issues
- Mobile OS and application security issues
Lesson 4: Operation Procedures
- Best practices associated with types of documentation
- Change Management best practices
- Implement basic disaster
- Prevention and recovery methods
- Common safety procedures
- Environmental impacts and appropriate controls.
- Addressing prohibited content/activity, and privacy, licensing, and policy concepts
- Proper communication
- Techniques and professionalism
- Basics of scripting
- Remote access technologies
Lesson 5: Best practice methodology to resolve problems
- Identify the problem
- Establish a theory of probable cause
- Test the theory to determine cause
- Implement the solution
- Verify full system functionality
- Document findings
Need to train your team?
All of our sessions can be customized to meet your team’s specific need. Build the perfect program by picking and choosing topics from any of the courses in our catalog. A personalized private session gives you the ultimate flexibility and helps maximize your team’s valuable time!