Cisco TelePresence Support and Operations v1.0

Session Detail:    Virtual 5 Day

Session Detail:

The Cisco TelePresence Support and Operations Training Version 1.0 focuses on the skills required for first-level helpdesk technicians who provide support for Cisco TelePresence users. Skills covered include installing, configuring, and operating endpoints; setting up multiple-site conferences using the Cisco TelePresence Multipoint Control Unit (MCU); and configuring and operating the Cisco TelePresence Management Suite (TMS) to manage conferences.

About this Course

The Cisco TelePresence Support and Operations Training Version 1.0 focuses on the skills required for first-level helpdesk technicians who provide support for Cisco TelePresence users. Skills covered include installing, configuring, and operating endpoints; setting up multiple-site conferences using the Cisco TelePresence Multipoint Control Unit (MCU); and configuring and operating the Cisco TelePresence Management Suite (TMS) to manage conferences.

Audience Profile

  • Cisco TelePresence©_ helpdesk technicians

At Course Completion

Upon completing this course, students will be able to:

  • Operate, install, configure, maintain, and troubleshoot Cisco TelePresence System Integrator C Series and related endpoints, including Cisco TelePresence EX, MX, and SX Series
  • Schedule and manage multipoint conferences using Cisco TelePresence MCU
  • Schedule, manage, maintain, and troubleshoot endpoints using Cisco TMS
  • Describe the purpose of Cisco TelePresence infrastructure devices and their role within Telepresence infrastructure; describe the H.323, Session Initiation Protocol (SIP), and Telepresence Interoperability Protocol(TIP) protocols; and define terms used in Telepresence
  • Use the Cisco TelePresence Video Communication Server (VCS) to track calls and aid troubleshooting
  • Describe the differences between Cisco TelePresence MCU products and the differences between the Cisco TelePresence System Codec C Series, Cisco TelePresence MXP Series, and Cisco TelePresence System endpoints
  • Make calls between an IP phone registered to a preconfigured Cisco©_ Unified Communications Manager and a Telepresence endpoint registered to a preconfigured Cisco VCS
  • Configure Cisco TelePresence Conductor to set up a Rendezvous conference
  • Operate the Cisco TelePresence Content Server (TCS)

Session Outline

Class Outline

Module 1: Endpoint Operation and Etiquette

Module 2: Cisco TelePresence Networks and Standards

Module 3: Install, Configure, and Maintain C Series

Module 4: Cisco TelePresence Multipoint Control Unit Operation

Module 5: Cisco TelePresence Video Communication Server

Module 6: Cisco TelePresence Management Suite

Module 7: Cisco TelePresence Endpoint Troubleshooting

Module 8: Cisco TelePresence System and MXP Endpoints

Module 9: Cisco TelePresence Infrastructure Solutions

Module 10: Cisco TelePresence Conductor

Module 11: Cisco TelePresence Content Server

Labs

  • Lab 1: Endpoint Operation
  • Lab 2: Multisite Call Operation
  • Lab 3: Endpoint Peripherals
  • Lab 4: Changing Endpoint Settings
  • Lab 5: Cisco TelePresence Guidelines
  • Lab 6: Endpoint Installation
  • Lab 7: Endpoint Configuration
  • Lab 8: Endpoint Application Interface
  • Lab 9: Endpoint Backup
  • Lab 10: Cisco MCU Conference Setup
  • Lab 11: Cisco MCU Modifying Conferences
  • Lab 12: Cisco MCU H.323 and SIP Configuration
  • Lab 13: Cisco MCU Adding Endpoints, Users, and Auto attendants
  • Lab 14: Cisco MCU Statistics and Diagnostics
  • Lab 15: Cisco MCU Auto attendant Banner
  • Lab 16: Cisco MCU Global Conference Settings
  • Lab 17: Cisco MCU Templates
  • Lab 18: Cisco VCS
  • Lab 19: FindMe
  • Lab 20: Cisco TMS Systems Management
  • Lab 21: Cisco TMS Booking and Monitoring
  • Lab 22: Cisco TMS Phonebooks
  • Lab 23: Cisco TMS Ticketing System
  • Lab 24: Cisco TMS Reporting Tools
  • Lab 25: Troubleshooting
  • Lab 26: Endpoint Logs
  • Lab 27: Interop Calls
  • Lab 28: Cisco TelePresence Conductor Rendezvous Alias
  • Lab 29: Cisco TCS Basic Configuration
  • Lab 30: Recording a Conference
  • Lab 31: Editing a Recording
  • Lab 32: Playing a Recording from an Endpoint

Need to train your team?

All of our sessions can be customized to meet your team’s specific need. Build the perfect program by picking and choosing topics from any of the courses in our catalog. A personalized private session gives you the ultimate flexibility and helps maximize your team’s valuable time!

Requesting Team Training
DateTimeTypePriceAdd To Cart

Cisco TelePresence Support and Operations v1.0

5 Day
Virtual

$4,095.00

Chat with a Coach

Chat with a Coach

Have a more immediate need? Why spend the next hour searching online for answers when you can spend just 15 minutes with one of our experts and get accurate and personalized answers to all of your questions. 

$9.99 | 15 Minutes

Book Now