Administrating Cisco Unified Communications Manager

Session Detail:    Virtual 3 Day

Session Detail:

Administrating Cisco Unified Communications Manager (ACUCM) is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v10.x. We also discuss v11 in class as needed.

About this Course

Administrating Cisco Unified Communications Manager (ACUCM) is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v10.x. We also discuss v11 in class as needed.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Audience Profile

Primary audiences for this course are:

  • Phone Network Administrators
  • Phone Network Engineers
  • Data System Administrators
  • Entry-level Network Engineers
  • Channel Partners/Resellers, Customers, Employees

At Course Completion

Upon successful completion of this course, students should be able to meet these overall objectives:

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups

Prerequisites

It is recommended that students have the following knowledge and skills prior to attending this course:

  • Basic Knowledge of IP and networking or voice networks is suggested but not required
  • Basic Knowledge of the Windows desktop environment

Session Outline

Class Outline

Module 1: Introduction to IP Telephony

  • Lesson 1: Exploring IP Telepone
  • Lesson 2: Describing Deployment Models
  • Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

  • Lesson 1: Logging in to Cisco Unified Communications Manager
  • Lesson 2: Examining Basic Server Configuration
  • Lesson 3: Describing Multilevel Administration
  • Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

  • Lesson 1: Understanding User Configuration
  • Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

  • Lesson 1: Configuring System Parameter
  • Lesson 2: Supporting Cisco Unified IP Phones
  • Lesson 3: Exploring Phone Registration and IP Phone Communications
  • Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

  • Lesson 1: Implementing Dial Plan Connectivity
  • Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

  • Lesson 1: Configuring Transition Patterns and Route Filters
  • Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

  • Lesson 1: Defining Class of Control
  • Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

  • Lesson 1: Defining Media Resources
  • Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

  • Lesson 1: Describing Basic Features
  • Lesson 2: Exploring Hunt Groups
  • Lesson 3: Describing Phone Services

Lab Outline

  • Performing General Administration
  • Configuring Basic Settings
  • Backing Up and Restoring the Publisher
  • Creating and Associating Users
  • Configuring the System to Support Cisco IP Phones
  • Using the Cisco Unified Communications Manager BAT
  • Configuring Basic Dial Plan Elements
  • Configuring Complex Dial Plan Elements
  • Implementing Calling Privileges and Restrictions
  • Configuring Media Resources
  • Configuring User Features
  • Configuring Hunt Groups and Call Coverage

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Administrating Cisco Unified Communications Manager

3 Day
Virtual

$2,815.00

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